Software Update Issues on Peloton Machines (Email Update) 

Peloton notified its users about a problem with a recent software update affecting their hardware devices. Some users faced issues with the proper installation of the update, leading to their devices getting locked. The affected devices include the original Bike, Tread, Bike+, Tread+, and Row. 

Peloton sent out an email today to let members know about a problem with the recent software update. They also provided a solution that should likely fix the issue: 

We want to give you an update on the status of our latest software update for Bike, Bike+, Tread, Tread+, & Row. Some members have reported problems with the software update not installing correctly. When this occurs, your equipment might get stuck on an ‘installing updates’ or blank screen. 

Our team has been working swiftly to address this issue. If you encounter the problem during the update, performing a factory data reset should solve it in almost all cases. 

The complete text of the email is available at the end of this article. 

On August 17, 2023, the issue was initially identified, and an official incident report was posted on the Peloton status page. 

Users who encountered this problem managed to regain access to their device by performing a factory reset. Below are the steps for a Peloton Bike factory reset: 

1. Turn off the touchscreen by holding down the power button and selecting “Shut Down” or by disconnecting and reconnecting the power cable. 

2. Hold down the volume up button. 

3. Press the power button on the touchscreen until the Peloton logo appears. If the Android Recovery screen appears, skip to step 7. 

4. A menu will appear to the left of the Peloton logo with options like “Recovery Mode,” “Fastboot Mode,” and “Normal Boot.” 

5. Use the volume up and down buttons to navigate and select. Choose “Recovery” by using the volume up button and selecting it with the volume down button. 

6. On the screen that says “No command,” hold the power button, tap the volume up button, then release the power button to access the advanced system recovery menu. 

7. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and select it with the power button. 

8. Confirm by choosing “Yes –Delete All User Data.” After the data is wiped, select “Reboot System Now.” 

9. Log in to your Bike using your username and password when prompted. 

You can discover factory reset steps for various hardware devices in the official incident report. It’s important to know that doing a factory reset won’t delete your profile, class history, or settings. After the reset, you just have to log in again. Have you faced any problems with your device due to a recent software update? 

The Peloton email with all the details is provided below: 

We want to give you an update about the status of our latest software update for Bike, Bike+, Tread, Tread+, & Row. Some users have encountered issues with the software update not installing correctly, leading to equipment getting stuck on an ‘installing updates’ or blank screen. 

Our team is actively working to resolve this issue. If you face problems during the update installation, performing a factory data reset should fix the problem in almost all cases. Doing this won’t erase your class history or other data. After the reset, log back into your device to continue your workouts with the usual experience and all your data intact. 

Instructions for completing a factory data reset are available at https://status.onepeloton.com/. 

We apologize for any inconvenience, including longer than expected wait times with Member Support. Our goal is to provide software updates that add new features and improve your Peloton experience. We’re working hard to resolve this quickly and prevent it from happening in future updates. 

Thank you for your patience, support, and loyalty to Peloton. We appreciate being part of your fitness journey. 

Together We Go Far, Peloton 

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